Legal

How to delete your data

You can ask us to delete your data at any time. How you do it depends on whether you have an Atelier account or are the client of a practitioner who uses Atelier.

Last updated: 26 October 2026

If you have an Atelier account

For practitioners and their team members.

  1. Email us from your account email address at and ask us to delete your account and data. Writing from that address helps us confirm it’s you. When it becomes available, you will also be able to delete your account from the account settings.
  2. Export anything you want to keep first. You can export your clients, notes and bookings any time from Atelier.
  3. We confirm and delete within 30 days, except where the law requires us to keep certain records, such as invoices. Backups expire on their normal cycle.

If you are a practitioner’s client

Or you contacted a practitioner through a website built with Atelier.

  1. Contact the practitioner first. They control your records and can delete them for you.
  2. You can also email us at . Tell us which practitioner you dealt with and how to reach you. We will pass your request on to them and help make sure it is handled.
  3. WhatsApp conversations stored in Atelier are deleted when the practitioner disconnects WhatsApp and asks for deletion, or closes their account.

What gets deleted. Your account details, business profile, website content, and the client records, notes, messages, bookings and files stored in your account. For more about what we hold and why, read our privacy policy. Questions? Email .